Chirky

Call and call and call and call and call and call and call and call and call and call and call and....you get the point. Be the person they hope is not calling when they have to answer the phone. Call the associates manager, and their manager and their manager until you get up and up and up. Be nice but forceful and absolutely refuse to take no for an answer.

Yes!!! Like Willow said! and then make demands. Ask for proof that they were picked up. Ask for surveillance video and all other kinds of insane things if they won't talk to you. Just keeeeeeep calling. Make them really annoyed until they finally just give it to you. They will, by the way.

Make them suffer until the give up. Talk to the manager. Ask to see their policy on pick-ups, tell them you're going to the Better Business Bureau. Demand a return call from the President of that Division. (That one always gets hem panicked.) Don't give up. They probably just sent them back since you'd waited 2 months and now they assume you'd picked them up since they don't have them out anymore.

I'm pissed off for you.

Surfing on the NaBloPoMo randomizer and came across your blog. Bummer on the contacts and Willow said it best, keep hounding them. They'll give in and see the error of their ways. I had Lasik surgery so I don't have to deal with contact 'anything' anymore. Phew!

Yes, I think hounding is most definitely a great idea. That much money is way too much to just give up on.

Jes, do NOT do lasik. But yeah, they know better than it's their word against the customer in situations like this. Take them to a TV court - but throw on a neck brace.

Time to go to the next level and get them in trouble.

~Jef

Next level. Seriously. Low, threatening edge to your voice and confidence = shit getting done.

Last year I had a guy in the camera store tell me that I did NOT drop off my Holga film for processing and was I sure it was *this* November and not last November? Uh, yeah. Fairly certain, thanks.

Notes to all:
You're absolutely right - and that's just what we're doing. After I talked to the Sales Associate, the one who originally sold my contacts to me, I cornered her into giving information about the time the contacts were picked up, information about the event, etc.

AND SHE WOULDN'T.

And then she said that they're doing an inventory on Wednesday, and if they have 6 extra boxes of my contacts in my prescription, they'll give them to me.

AND DO YOU WANT TO KNOW WHAT I THINK? It was totally an inside job.

Roger has already spoken to the manager on duty Sunday, and he's making an appointment to speak to the club manager today. AND THEN?

We'll get those contacts.

Or else, Jimmy, I'm totally wearing that neck brace.

It sounds like somebody needs to be gettin' up in somebody else's grill. Yo.

... and if not - "flaming bag of poo myseriously left outside of store front" is always a nice plan B.

but i doubt it will get to that.

Good luck with that. I suck at that kind of stuff -- but my husband rocks, so I always sick him on whoever needs their ass ripped.

Wow, that is some crazy shit. Situations like that make me so mad that I am at risk of crying and ruining my tough demeanor.